With a custom domain you can configure your domain to point to the Knowledge Base that Groove is hosting for you. For example, you are able to configure help.yourdomain.com to point to yourdomain.groovehq.com

In order to ensure that your Knowledge Base content on your custom domain is secure, we now provide Groove-managed SSL that can be configured while you're setting up your custom domain. 

To get started, head to your Settings > Custom Domain & SSL. 

After you check the box "I would like to use my own domain" you are given two options to choose from:

  • Groove's SSL service
  • Your own SSL

The steps are a bit different for each of the SSL options, so we'll start with Groove's SSL. 

First, select the Groove SSL option on this page and then type your custom domain in the domain field and click Update. 

Once you've done this, more settings will appear underneath your custom domain on this page. 

To add a custom domain you will need to create a CNAME record within your DNS provider's administration panel and configure it to point to Groove.

When you create the record, the CNAME host will be your new subdomain (help.yourdomain.com) and the CNAME value will be hosting.groovehq.help

Once your DNS changes have propagated, you will see the Status at the bottom of your settings page update to Active to show that it is working. 

Interested in setting up your own SSL instead? Read more about how to use your own SSL with a custom domain.